UCP Job Openings

Position Summary:

This position is responsible for providing direct support, teaching, and facilitation to enable participants with disabilities to engage in chosen activities are in line with their person-centered plan. 

Duties and Responsibilites:

• Provides individual and group supervision and instruction to clients both in the community and within the program facility.
• Provides input into the development of Individual Service Plans.
• Provides follow through on client’s ISP goals/objectives to assure that they are properly implemented, monitored, documented and evaluated to meet program requirements.
• Records daily progress made by client in meeting ISP goals and objectives.
• Sets up instructional/training supplies each day as directed by the Program Manager or his/her designee.
• Attends regularly scheduled staff meetings with Program Manager and other related personnel.
• Assists in developing and implementing non-aversive behavioral management plans to meet the needs of the client.
• Operates personal or agency-owned vehicle in a safe manner and in accordance with California State law.
• Assists with cleanup of program facility and ensure that all materials are put away in appropriate location.
• Monitors and assists clients arriving and departing the program including program vehicles and outside transportation departments. 
• Assists in personal care needs of clients including but not limited to toileting, dressing, feeding, personal hygiene, lifting and positioning.
• Ensures client’s safety with regard to special adapted equipment, i.e., wheelchairs, trays, speech devices.
• Maintains a professional demeanor with management, co-workers, members of the community, and with all outside agencies.
• Maintains Code of Safe Practices for his or her classification.
• Dispenses medication to clients following Program Manager’s directives.
• Adheres to the guidelines found in the Employee Handbook.
• Adheres to the Rights of Persons with Developmental Disabilities, maintain client confidentiality, follow required reporting procedures with respect to special incidents or suspected abuse.
• Advocates for client rights and needs.
• Completes and submits in a timely fashion, documentation of each client’s progress including daily session notes, monthly progress reports and daily activity sheets.
• Assists clients with unanticipated or emergency situations that may arise.
• Selects or develops resource materials to enable client growth.
• Participates in in-service training as required and maintains required certification.
• Adheres to guidelines for conducting Community Based Instruction.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Ability to create and implement a tracking system for all clients served.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines and monthly/annual goals.
• Has the ability to quickly learn new systems as they are implemented.
• Proficient with Microsoft Office Suite, videoconferencing using Zoom, Webex, etc., and adequate/reliable internet access.

Education and Experience:

• CPR and First Aid certification (can be provided by UCP)
• Valid driver license and clean driving record, Insurance.
• DOJ fingerprint clearance.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer and/or talking on the phone.
• Must be able to occasionally lift and/or carry up to 35 pounds.

Pay Rate: Hourly, Non-exempt, $18.75 per hour

Position Summary:

This position is responsible for providing direct support, teaching, and facilitation to enable participants with disabilities to engage in chosen activities are in line with their person-centered plan. 

Duties and Responsibilities:

• Provides individual and group supervision and instruction to participants in the community, within the facility, in home or through videoconferencing.
• Plans and facilitates program activities.
• Provides care and supervision as necessary to facilitate full participation.
• Supports participants to best advocate for themselves and participate in informed decision making.
• Provides feedback to team into the development of Individual Service Plans (ISP)/Person Centered Plan (PCP) and when applicable attend meetings.
• Provides follow through on the individual’s person-centered plan to assure that they are properly implemented, monitored, documented and evaluated to meet program requirements.
• Records daily progress made by individuals in meeting ISP/Person-Centered goals.
• Paperwork and appointment documentation must be recorded daily, accurately, and in a timely manner.
• Selects or develops person-centered curriculum each day as directed by the individual and/or Program Manager.
• Attends regularly scheduled trainings and staff meetings, either virtually or in-person.
• Provides assistance with work site adaptations under direction of Program Manager or their designee.
• Assists in implementing non-aversive behavioral management plans to meet the needs of the individual.
• Operates personal or agency-owned vehicle in a safe manner and in accordance with CA State law.
• Assists with cleanup of program facility and other areas where work may be performed.
• Follows proper procedures as outlined in their person-centered plan for loading & unloading individuals from vehicles.
• Assists with safe practices including hand washing, hand sanitizer, donning and maintaining face mask/or shield and maintaining (as best as situation allows) safe distancing. Assists in personal care needs of participants including but not limited to support in the restroom, dressing, eating, lifting, and positioning.
• Maintains a professional demeanor with employers/families/care providers and other professionals while in the community, and with all outside agencies.
• Maintains Code of Safe Practices for his or her classification.
• Dispenses medication to individuals following Program Manager’s directives in accordance with program policies and applicable regulations.
• Follows guidelines of personnel policies regarding absences.
• Adheres to the Rights of Persons with Developmental Disabilities, maintains participant confidentiality; follows required reporting procedures with respect to incidents or suspected abuse.
• Keeps a charged cell phone with them at all times while providing service to supported persons outside of a UCP facility.
• Follows all protocols regarding individual adaptive needs. Ensures the proper use of adapted equipment including, but not limited to, wheelchairs, braces, crutches, communication devices, hearing aids, seating or positioning equipment, communication devices, or other similar pieces of equipment.
• Responds in a timely manner any communication from Program Manager.
• Logs time accurately and promptly in NOVAtime.
• Be willing to travel to different locations and have reliable transportation.
• Other duties assigned.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Ability to create and implement a tracking system for all clients served.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines and monthly/annual goals.
• Has the ability to quickly learn new systems as they are implemented.
• Proficient with Microsoft Office Suite, videoconferencing using Zoom, Webex, etc., and adequate/reliable internet access.

Education and Experience:

• CPR and First Aid certification (can be provided by UCP).
• DOJ fingerprint clearance.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer and/or talking on the phone.
• Must be able to occasionally lift and/or carry up to 35 pounds.

Pay Rate: Hourly, Non-exempt, $18.75 per hour

Position Summary:

This position is specific to our Woodland location. 

This position is responsible for providing direct support, teaching, and facilitation to enable participants with disabilities to engage in chosen activities are in line with their person-centered plan. 

Duties and Responsibilities:

• Provides individual and group supervision and instruction to participants in the community, within the facility, in home or through videoconferencing.
• Plans and facilitates program activities.
• Provides care and supervision as necessary to facilitate full participation.
• Supports participants to best advocate for themselves and participate in informed decision making.
• Provides feedback to team into the development of Individual Service Plans (ISP)/Person Centered Plan (PCP) and when applicable attend meetings.
• Provides follow through on the individual’s person-centered plan to assure that they are properly implemented, monitored, documented and evaluated to meet program requirements.
• Records daily progress made by individuals in meeting ISP/Person-Centered goals.
• Paperwork and appointment documentation must be recorded daily, accurately, and in a timely manner.
• Selects or develops person-centered curriculum each day as directed by the individual and/or Program Manager.
• Attends regularly scheduled trainings and staff meetings, either virtually or in-person.
• Provides assistance with work site adaptations under direction of Program Manager or their designee.
• Assists in implementing non-aversive behavioral management plans to meet the needs of the individual.
• Operates personal or agency-owned vehicle in a safe manner and in accordance with CA State law.
• Assists with cleanup of program facility and other areas where work may be performed.
• Follows proper procedures as outlined in their person-centered plan for loading & unloading individuals from vehicles.
• Assists with safe practices including hand washing, hand sanitizer, donning and maintaining face mask/or shield and maintaining (as best as situation allows) safe distancing. Assists in personal care needs of participants including but not limited to support in the restroom, dressing, eating, lifting, and positioning.
• Maintains a professional demeanor with employers/families/care providers and other professionals while in the community, and with all outside agencies.
• Maintains Code of Safe Practices for his or her classification.
• Dispenses medication to individuals following Program Manager’s directives in accordance with program policies and applicable regulations.
• Follows guidelines of personnel policies regarding absences.
• Adheres to the Rights of Persons with Developmental Disabilities, maintains participant confidentiality; follows required reporting procedures with respect to incidents or suspected abuse.
• Keeps a charged cell phone with them at all times while providing service to supported persons outside of a UCP facility.
• Follows all protocols regarding individual adaptive needs. Ensures the proper use of adapted equipment including, but not limited to, wheelchairs, braces, crutches, communication devices, hearing aids, seating or positioning equipment, communication devices, or other similar pieces of equipment.
• Responds in a timely manner any communication from Program Manager.
• Logs time accurately and promptly in NOVAtime.
• Be willing to travel to different locations and have reliable transportation.
• Other duties assigned.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Ability to create and implement a tracking system for all clients served.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines and monthly/annual goals.
• Has the ability to quickly learn new systems as they are implemented.
• Proficient with Microsoft Office Suite, videoconferencing using Zoom, Webex, etc., and adequate/reliable internet access.

Education and Experience:

• CPR and First Aid certification (can be provided by UCP).
• DOJ fingerprint clearance.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer and/or talking on the phone.
• Must be able to occasionally lift and/or carry up to 35 pounds.

Pay Rate: Hourly, Non-exempt, $18.75 per hour

Our Employee Referral Program is officially back (woohoo!) however it is limited to Class B driver positions at this time. The referral program bonus amounts remain the same as before, however the new requirements to receive the referral bonus are:

Full time: Complete 90 days of employment and400 hours.
Part time: Complete 90 days and200 hours.

In addition, new hires are also eligible for a New Hire Bonus of up to $1,000 for Class B Drivers. Disbursements for this bonus are as follows: $250 paid out at 3 months, and $750 paid out after the completion of 6 months working with UCP.

Position Description:

Class B driver responsibilities include the safe transportation of adults with developmental disabilities from their homes to day programs and back through a directed route. We comply with DOT Driver Regulations.

Duties and Responsibilities:

• Conducts pre- and post-trip inspection of the bus; when indicated arranges to have fluids levels filled or minor adjustments/repairs made before starting the route.  Reports defects to supervisor immediately.  Turns in completed, signed, written report of inspection at the end of each day.
• Assists passengers from door to door, boarding and de-boarding the bus including personal belongings
• Makes sure each passenger is properly secured i.e., using his/her seat belt.
• Assesses the safety features of a wheelchair prior to accepting the individual as a passenger (i.e. brakes are working properly, wheelchair has a seat belt, wheelchair appears to be in good working order).
• Ensures that each person riding in a wheelchair is properly secured with tie-downs.
• Regulates heating, lighting, ventilating and audio systems for passenger comfort.
• Complies with local traffic regulations.
• Reports delays or accidents in a timely manner.
• Records mileage and daily attendance accurately and completely at the beginning and end of each shift.
• Cleans vehicle at the end of the daily shift.
• Follows emergency procedures as outlined in the UCP Transportation Manual.
• Follows Code of Safe Practices for the Transportation department.
• Submits all required paperwork in a complete and timely manner.
• Maintains all supplemental equipment for the vehicle including but not limited to phones/radio, fire extinguishers, tie-downs, first aid kit, bio-hazard kits.
• Ensures that all passengers are treated respectfully, in a professional manner and safely escorted door to door at all times.
• Other duties as assigned.

Required Skills/Abilities:

• Candidates must possess a valid Commercial driver’s license w/Passenger Endorsement.
• Current DMV printout and a minimum of 2 or less points.
• Applicants with previous experience working with people with disabilities are a plus, and may be eligible for a level 2 driver rate.
• Customer service skills and knowledge of the Sacramento area.

Schedule: This is a full-time position, working Monday – Friday; Schedules vary between 6am-6:30pm
Pay Rate: Hourly, Non-exempt, $20.00-$20.50 per hour. Includes a Merit program, Excellent benefits, to include Vacation/Sick/Holiday pay, Medical/Dental/Vision/Life/Long Term Disability/403b Plan with a match. All schedules are split shift with morning hours, and an approximate 2 hour break.  afternoon schedule.

Position Description:
Class C driver responsibilities include the safe transportation of adults with developmental disabilities from their homes to day programs and back through a directed route driving a small Bus/Van. We comply with DOT Driver Regulations.

Duties and Responsibilities:

• Conducts pre- and post-trip inspection of the bus; when indicated arranges to have fluids levels filled or minor adjustments/repairs made before starting the route.  Reports defects to supervisor immediately.  Turns in completed, signed, written report of inspection at the end of each day.
• Assists passengers from door to door, boarding and de-boarding the bus including personal belongings
• Makes sure each passenger is properly secured i.e., using his/her seat belt.
• Assesses the safety features of a wheelchair prior to accepting the individual as a passenger (i.e. brakes are working properly, wheelchair has a seat belt, wheelchair appears to be in good working order).
• Ensures that each person riding in a wheelchair is properly secured with tie-downs.
• Regulates heating, lighting, ventilating and audio systems for passenger comfort.
• Complies with local traffic regulations.
• Reports delays or accidents in a timely manner.
• Records mileage and daily attendance accurately and completely at the beginning and end of each shift.
• Cleans vehicle at the end of the daily shift.
• Follows emergency procedures as outlined in the UCP Transportation Manual.
• Follows Code of Safe Practices for the Transportation department.
• Submits all required paperwork in a complete and timely manner.
• Maintains all supplemental equipment for the vehicle including but not limited to phones/radio, fire extinguishers, tie-downs, first aid kit, bio-hazard kits.
• Ensures that all passengers are treated respectfully, in a professional manner and safely escorted door to door at all times.
• Other duties as assigned.

Required Skills/Abilities:

• Candidates must possess a valid Class C driver’s license.
• Current DMV printout and a minimum of 2 or less points.
• Applicants with previous experience working with people with disabilities are a plus, and may be eligible for a level 2 driver rate.
• Customer service skills and knowledge of the Sacramento area.

Schedule: This is a full-time position, working Monday – Friday; Schedules vary between 6am-6:30pm
Pay Rate: Hourly, Non-exempt, $18.00- $18.25 per hour. Includes a Merit program, Excellent benefits, to include Vacation/Sick/Holiday pay, Medical/Dental/Vision/Life/Long Term Disability/403b Plan with a match. All schedules are split shift with morning hours, and an approximate 2 hour break.

Position Description:

The ILS Instructor is responsible for the development and implementation of individualized plans of instruction to assist persons to live independently in the community or in a less restrictive environment.

Duties/Responsibilities:

• Confers with management to gain knowledge of specific services and/or resources related to the consumer’s needs.
• With input from consumer, develops goals and objectives and determines individual instructional methods to assist consumer in reaching his or her goals.
• Advocates for consumer rights and needs.
• Selects or develops resource materials to enable consumer growth.
• Conducts personalize training sessions covering specific areas identified by the consumer and his/her instructor.
• Updates CLASP Program Supervisor, Alta Case Manager and other pertinent parties concerning the current status of their consumer.
• Completes and submits in a timely fashion, documentation of each consumer’s progress including daily session notes, monthly progress reports and semi-annual reports.
• Assists consumers with unanticipated or emergency situations that may arise.
• Participates in staff meetings or in-service training as required.
• Participates in inter-agency meetings directly related to the consumers on the instructor’s caseload.
• Adheres to the Code of Safe Practices for his/her classification.
• Other projects as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proactive and independent with the ability to take initiative.
• Must enjoy working with disabled adults.
• Pass a criminal background check.
• Pass a physical including a back evaluation demonstrating the ability to lift 35 lbs. safely.
• Have and maintain current auto insurance and driver’s license.
• Must have the ability to travel to client’s home(s) using reliable transportation.
• Pass a pre-employment drug test.

Education and Experience:

• High school diploma or equivalent.
• 1-3 years of related experience preferred.
• CPR and First Aid certification (can be provided by UCP).
• Valid driver license and clean driving record, Insurance.

Physical Requirements:

• Must be able to occasionally lift and/or carry up to 35 pounds.

Pay Rate: Hourly, Non-exempt, $21 per hour + mileage

Position Summary:

The Bus Aide plays an essential role in ensuring the safety, comfort, and well-being of passengers during transportation to and from program sites. Under the direction of the Transportation Manager and in coordination with the Bus Operator, the Bus Aide assists with passenger boarding and securement, provides supervision throughout transit, and helps create a respectful and supportive environment. This position supports individuals with developmental disabilities and other support needs, ensuring each passenger’s safety, dignity, and rights are upheld at all times. The Bus Aide contributes to the overall quality of UCP’s transportation services by maintaining consistent safety practices, effective communication, and positive passenger engagement.

Essential Functions:

• Supervises passengers on board the bus to ensure their safety and well-being at all times.
• Assists passengers during boarding and de-boarding, including securement in seats and wheelchairs as directed by the bus operator.
• Provides encouragement and support to help passengers become familiar with transportation routines and expectations.
• Observes and monitors passenger behavior to identify and appropriately respond to unusual or unsafe actions.
• Utilizes approved behavioral support techniques to prevent injury to passengers or others.
• Maintains a safe, calm, and respectful environment on the bus.
• Understands and implements individual behavioral support plans as required.
• Ensures each passenger is properly secured with a seatbelt and that wheelchair tie-downs are used correctly in accordance with safety procedures.
• Assists with cleaning and sanitizing the bus interior at the end of each shift or as needed throughout the day.
• Follows all emergency procedures as outlined in the Transportation Manual.
• Adheres to the Code of Safe Practices for the Transportation Department.
• Completes and submits all required documentation accurately and on time.
• Assists the driver in ensuring that passengers are met by an authorized and responsible party at drop-off, except in cases where written “independent” status is on file.
• Demonstrates professional and respectful interactions with all passengers, families, caregivers, and staff.
• Maintains reliable and predictable attendance.

Required Education and Experience:

• Education: High school diploma or equivalent required.
• Experience: 1-3 months’ related experience and/or training; or equivalent of education and experience.
• Class C license or higher.

Required Skills, Competencies, and Abilities:

• Communication Skills: Strong verbal and written communication skills with the ability to interact respectfully and effectively with participants, families, and staff.
• Customer Service: Demonstrates professionalism, courtesy, and compassion; able to manage challenging or emotional situations with calm and empathy.
• Organizational Skills: Ability to prioritize responsibilities, maintain attention to detail, and read maps as needed for route support.
• Safety and Security: Observes and adheres to all safety and security procedures; identifies and reports potential hazards; uses equipment and materials properly.
• Teamwork: Works collaboratively with the bus operator, transportation team, and program staff to ensure safe and reliable service.
• Adaptability: Remains calm and flexible in dynamic or unexpected situations, ensuring the safety and comfort of passengers.
• Professionalism: Maintains a positive and respectful attitude and serves as a representative of UCP’s commitment to quality and inclusion.

Location:

This position is located on site at UCP of Sacramento and Northern California, 2501 Florin Road, Sacramento, CA 95822.

Working Conditions and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Working conditions include performing work outside (to fuel vehicles) and is frequently exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and outside weather conditions.

Use of hands and fingers are required for fueling vehicles, adding fluid(s) and maintaining written and/or electronic records of vehicle maintenance.

The employee may occasionally lift and/or move up to 30 pounds.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business need.

Pay Range: $17.00-18.75. Full-time, non-exempt.

Position Summary

This listing is specific to our Odyssey program location.

The Assistant Program Manager supports the Program Manager in overseeing daily program operations, staff coordination, service delivery, and regulatory compliance. This role helps ensure the program operates smoothly while maintaining adherence to applicable standards and person centered, evidence based practices. The Assistant Program Manager assists with the implementation and monitoring of Individual Service Plans (ISP) and Person-Centered Plans (PCP) to ensure high quality services that promote personal growth, independence, and community inclusion for individuals with developmental and or physical disabilities.

Essential Functions

• Assist in planning and facilitating daily program activities that support the individual goals, self-advocacy, personal choice, community inclusions, interests, and needs of participants.
• Assist with developing, implementing, and monitoring Individual Service Plans and Person-Centered Plans under the direction of the Program Manager.
• Counted in ratio, provide direct support to participants as needed to maintain safety, dignity, engagement, and participation in program activities.
• Implement non aversive behavior support strategies consistent with participant service plans.
• Document participant services, activities, progress, and attendance while maintaining accurate program records and required reports.
• Maintain compliance with applicable regulations including Title 17, Title 22, Community Care Licensing requirements, including personnel files and documentation standards.
• Support program health and safety practices including infection control procedures, facility safety standards, and incident reporting requirements.
• Support staff operations including scheduling, training coordination, supervision support, and shift coverage as directed by the Program Manager or RN.
• Provide leadership and operational guidance to staff in the absence of the Program Manager.
• Coordinate facility needs and help ensure program areas remain clean, safe, and operational.
• Participate in staff meetings, program planning, trainings, and professional development activities.
• Operate a personal or agency vehicle safely in accordance with California law when required.
• Ensure participant medical protocols/trainings, rights, and confidentiality are maintained at all times.
• Notify the Program Manager of operational concerns or program changes that may impact staff or participants.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.
• The position involves supporting participants with activities of daily living and mobility needs in accordance with program requirements and individual participant plans. Duties may occasionally require lifting, carrying, pushing, or moving items or equipment weighing up to approximately twenty-five pounds, as well as assisting participants with mobility or positioning when necessary.

Required Education and Experience

• Education:
  • 1) A bachelor’s degree in psychology, social work or a related human services field and a minimum of one year experience in the management of a human services delivery system, or
  • (2) Three years of experience in a human services delivery system including at least one year in a management or supervisory position and two years of experience or training in one of the following:
    • (A) Care and supervision of clients in a licensed adult day program, or an adult day health care facility.
    • (B) Care and supervision of one or more of the categories of persons to be served by the day program.
• Current CPR and First Aid certificates required (can be provided by UCP).
• Valid CA driver’s license and auto insurance.
• CA/DOJ fingerprint clearance.

Required Skills, Competencies, and Abilities

• Communication Skills: Strong verbal and written communication skills to interact effectively and professionally with applicants, employees, participants and their family members as well as other 3rd parties.
• Organizational Skills: Ability to prioritize, and maintain attention to detail with proven ability to meet deadlines.
• Interpersonal Skills: Approachable and professional demeanor.
• Tech-Savvy. Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Confidentiality: Strong understanding of maintaining confidentiality in handling employee and participant information.
• Decision making: Ability to demonstrate good decision-making, problem-solving and independent judgment skills.
• Team Player: Ability to work collaboratively with other departments

Location

This position is located on site at the assigned program.

Working Conditions and Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions in accordance with applicable law. This position operates primarily within a program and community based environment that may include office space, program activity areas, and community locations. The work environment may occasionally be moderately noisy when program participants are present.

While performing the duties of this position, the employee is regularly required to sit, stand, walk, bend, reach, communicate, and hear in order to effectively interact with participants, staff, and other stakeholders.

This role requires the regular use of hands and fingers for tasks such as computer use, writing, handling documents, and operating standard office equipment including telephones and keyboards. Visual ability sufficient to read written materials, electronic information, and program documentation is required. Lifting up to 25 pounds is required for participant assistance.

The employee may also be required to safely operate a personal or agency vehicle when performing program related duties or transporting participants in accordance with organizational policies and California law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the role. Duties and responsibilities may change at any time based on operational needs.

Pay Range:

The pay range for this position is $29.00- $31.00 per hour

Position Summary

This listing is specific to our Discovering Options program location.

The Assistant Program Manager supports the Program Manager in overseeing daily program operations, staff coordination, service delivery, and regulatory compliance. This role helps ensure the program operates smoothly while maintaining adherence to applicable standards and person centered, evidence based practices. The Assistant Program Manager assists with the implementation and monitoring of Individual Service Plans (ISP) and Person-Centered Plans (PCP) to ensure high quality services that promote personal growth, independence, and community inclusion for individuals with developmental and or physical disabilities.

Essential Functions

• Assist in planning and facilitating daily program activities that support the individual goals, self-advocacy, personal choice, community inclusions, interests, and needs of participants.
• Assist with developing, implementing, and monitoring Individual Service Plans and Person-Centered Plans under the direction of the Program Manager.
• Counted in ratio, provide direct support to participants as needed to maintain safety, dignity, engagement, and participation in program activities.
• Implement non aversive behavior support strategies consistent with participant service plans.
• Document participant services, activities, progress, and attendance while maintaining accurate program records and required reports.
• Maintain compliance with applicable regulations including Title 17, Title 22, Community Care Licensing requirements, including personnel files and documentation standards.
• Support program health and safety practices including infection control procedures, facility safety standards, and incident reporting requirements.
• Support staff operations including scheduling, training coordination, supervision support, and shift coverage as directed by the Program Manager or RN.
• Provide leadership and operational guidance to staff in the absence of the Program Manager.
• Coordinate facility needs and help ensure program areas remain clean, safe, and operational.
• Participate in staff meetings, program planning, trainings, and professional development activities.
• Operate a personal or agency vehicle safely in accordance with California law when required.
• Ensure participant medical protocols/trainings, rights, and confidentiality are maintained at all times.
• Notify the Program Manager of operational concerns or program changes that may impact staff or participants.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.
• The position involves supporting participants with activities of daily living and mobility needs in accordance with program requirements and individual participant plans. Duties may occasionally require lifting, carrying, pushing, or moving items or equipment weighing up to approximately twenty-five pounds, as well as assisting participants with mobility or positioning when necessary.

Required Education and Experience

• Education:
  • 1) A bachelor’s degree in psychology, social work or a related human services field and a minimum of one year experience in the management of a human services delivery system, or
  • (2) Three years of experience in a human services delivery system including at least one year in a management or supervisory position and two years of experience or training in one of the following:
    • (A) Care and supervision of clients in a licensed adult day program, or an adult day health care facility.
    • (B) Care and supervision of one or more of the categories of persons to be served by the day program.
• Current CPR and First Aid certificates required (can be provided by UCP).
• Valid CA driver’s license and auto insurance.
• CA/DOJ fingerprint clearance.

Required Skills, Competencies, and Abilities

• Communication Skills: Strong verbal and written communication skills to interact effectively and professionally with applicants, employees, participants and their family members as well as other 3rd parties.
• Organizational Skills: Ability to prioritize, and maintain attention to detail with proven ability to meet deadlines.
• Interpersonal Skills: Approachable and professional demeanor.
• Tech-Savvy. Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Confidentiality: Strong understanding of maintaining confidentiality in handling employee and participant information.
• Decision making: Ability to demonstrate good decision-making, problem-solving and independent judgment skills.
• Team Player: Ability to work collaboratively with other departments

Location

This position is located on site at the assigned program.

Working Conditions and Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions in accordance with applicable law. This position operates primarily within a program and community based environment that may include office space, program activity areas, and community locations. The work environment may occasionally be moderately noisy when program participants are present.

While performing the duties of this position, the employee is regularly required to sit, stand, walk, bend, reach, communicate, and hear in order to effectively interact with participants, staff, and other stakeholders.

This role requires the regular use of hands and fingers for tasks such as computer use, writing, handling documents, and operating standard office equipment including telephones and keyboards. Visual ability sufficient to read written materials, electronic information, and program documentation is required. Lifting up to 25 pounds is required for participant assistance.

The employee may also be required to safely operate a personal or agency vehicle when performing program related duties or transporting participants in accordance with organizational policies and California law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the role. Duties and responsibilities may change at any time based on operational needs.

Pay Range:

The pay range for this position is $29.00- $31.00 per hour

Position Summary:

The Respite Analyst supports the operational effectiveness of the Respite Division by ensuring accurate data management and timely coordination of services. Reporting to the Respite Manager, this position is responsible for maintaining data systems related to Alta California Regional Center Purchase of Services authorizations, including data entry, tracking service utilization, and generating reports. The role also supports communication with service providers to promote continuity of care. This position requires strong attention to detail, organization, and accountability to support the consistent and efficient delivery of services to supported individuals and families.

Essential Functions:

• Enter, update, and maintain ACRC Purchase of Services authorizations in the Respitrack system, ensuring accuracy and timeliness.
• Monitor authorization status including new, modified, extended, or expired authorizations, and proactively communicate changes to appropriate staff.
• Track and reconcile authorized services against actual service utilization to ensure alignment and identify discrepancies.
• Generate, review, and analyze AR and billing reports on a daily and weekly basis to ensure accuracy and completeness of data.
• Audit data for accuracy, including service codes, units, mileage, and provider assignments, and correct errors as needed.
• Monitor client and family utilization of authorized hours and proactively communicate when limits are approaching or exceeded.
• Maintain organized and up to date electronic records in accordance with organizational and regulatory requirements.
• Support data integrity across systems by identifying trends, inconsistencies, or system issues and escalating as appropriate.
• Support billing readiness by ensuring all required documentation and data entries are complete, accurate, and audit ready.
• Serve as a point of contact for authorization and data related inquiries from internal teams and external service providers.
• Ensure regular and predictable attendance and responsiveness during working hours.
• Perform other duties as assigned to support departmental and organizational needs.

Education and Experience:

• Education: High school diploma or equivalent required.
• Experience: 2–3 years of administrative experience preferred
• Software Proficiency: Familiarity with relevant software applications, including Microsoft Word, Excel, Outlook, and Adobe Acrobat.

Required Skills, Competencies, and Abilities

• Communication: Strong verbal and written communication skills to effectively interact with families, service providers, and internal staff, including the ability to convey detailed and technical information clearly and professionally.
• Customer Service: Ability to manage sensitive or high stress situations with professionalism, empathy, and a solutions-oriented approach.
• Organizational Skills: Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Data Accuracy and Attention to Detail: High level of accuracy in data entry, auditing, and reporting, with the ability to identify discrepancies and ensure data integrity across systems.
• Proficient in Microsoft Office Suite, with intermediate Excel skills (for example: formulas, sorting, filtering, and basic data analysis).
• Ability to learn and navigate new systems and technology quickly.
• Decision Making: Demonstrates sound judgment, prioritization, and the ability to make independent decisions within established guidelines.
• Compliance Awareness: Understanding of the importance of maintaining accurate records and adhering to regulatory and organizational requirements, including confidentiality and data protection standards.
• Time Management: Ability to manage recurring tasks, meet daily and weekly reporting deadlines, and respond to urgent requests as needed.
• Collaboration and Teamwork: Ability to work effectively with cross functional teams and build positive working relationships with internal and external stakeholders.
• Adaptability: Ability to adjust to changing priorities, processes, and system updates in a dynamic work environment.

Location

This position is located at 1300 Ethan Way, Suite 500, Sacramento, CA 95825.

Working Conditions and Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations will be provided in accordance with applicable law to enable individuals with disabilities to perform the essential functions.

This position works in an office environment. The work environment may involve frequent interruptions, and regular interaction with staff, service providers, and members of the public.

The employee is regularly required to remain in a stationary position for extended periods of time, and to communicate effectively in person, by telephone, and through electronic means. The role also requires the ability to operate standard office equipment, including computers, phones, and other technology. The employee frequently uses hands and fingers for tasks such as keyboarding, data entry, and handling documents. The employee must have sufficient visual ability to read screens, review documents, and analyze detailed information.

The employee may occasionally be required to move items weighing up to 20 pounds. This role requires the ability to manage multiple competing priorities, respond to time sensitive requests, and maintain focus in an office environment.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties may change at any time based on business needs

Pay Range:

The pay range for this position is $19.00 -$22.00 per hour