b'MESSAGE FROM THE PRESIDENT/CEOMeeting Challengeswith Unwavering SpiritIt has been two years since our last annual report: a time filled with periods of uncertainty due to the pandemic, yet a daily reminder about our clients and our teams extraordinary resilience and unwavering spirit.While maneuvering around the dangers posed by COVID-19 wasnt easy, our staff met the challenge head-on. We made numerous changes to existing programs, found new ways to serve our clients when old ways no longer worked, and through it all, kept our clients interests and mental health as our top priority. While all our programs had slight adjustments, our main changes were to:TRANSPORTATION: When restrictions limited transporting clients, we pivoted and began delivering essential items to them upon request, making over 105,000 deliveries and ensuring they still felt connected to the community.RESPITE: Families facing more time at home meant an increased need for respite care. We continued to be on hand to give caregivers much-needed rest during a stressful time.ADULT DAY PROGRAMS: Unable to hold in-person programming, alternative services were launched, including daily Zoom activities along with community-based trips that involved working one-on-one with clients in nearby parks, assisting them with art projects, and helping them feel connected while staff kept their spirits up with regular calls to check-in and visit.Throughout all the changes, one thing has remained constant, your support of UCP. You make it possible for UCP to make quick adjustments to our programming, ensuring our clients can continue to live a life without limits.I am excited to see what the future holds, knowing that the UCP team is ready to take on any challenge with the same spirit and ingenuity as we have shown over the past two years. For now, with your ongoing support, we will continue to grow, focus on safety for both clients and staff, and tackle new challenges as they arise.Thank you, Doug BergmanPRESIDENT/CEO2020-2021 Annual Report 3'